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Dongguan Kairui Automation Technology Co., Ltd. is a high-tech enterprise that integrates R&D, production, and sales. Its core products are automated weight checking systems and high-speed logistics weighing systems. The company offers dynamic checkweighers, weight sorting machines, high-speed logistics scales, and various weighing, code scanning, printing, and labeling solutions, as well as volumn measurement.
The company follows the principle of 'Scientific and technological innovation, meticulous manufacturing, superior service' and is dedicated to advancing the development of the automatic weighing industry amidst the current economic restructuring and industrial upgrading. The company has a highly professional team with strong innovation ability and good service consciousness, guided by an advanced development concept. For many years, we have dedicated ourselves to independent research and development in high-speed, high-precision anti-jamming technology. We continuously strive for excellence in quality and take it as our responsibility to provide stable and reliable weighing system solutions for various industries. This has helped us establish ourselves as a leading brand in the automatic weighing industry.
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Our Product
Automatic checkweigher, Logistics weighing, Two-way sorting weigher, sorting scale, labeling machine, Semi-automatic sealing machine, Automatic case opener, coding machine, Automatic opening, loading and sealing line.
Product Application
Our products are widely used in the production and packaging process of electronics, pharmaceuticals, food, beverage, health care products, daily chemicals, light industry, agricultural and sideline products, tobacco, hardware, aquatic products, courier and logistics of the whole industry.
Production Equipment
Laser cutting machine, tapping machine, soldering equipment.
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Production Market
Our company has achieved $20 million in annual sales, demonstrating strong growth and market recognition.
During the early stage, we focus on researching and developing our core products and services, as well as establishing an initial customer base through market segmentation and precision marketing.
As we expand our market, we will continue to prioritize these efforts. By increasing brand awareness and building a strong product reputation, our company has attracted more potential customers and expanded its market share through participation in industry exhibitions and enhanced online marketing.
Additionally, Kairui has diversified its product lines to meet the needs of different customers, expanding its business scope and enhancing its competitiveness.
Channel development: By integrating online and offline channels, such as establishing our own e-commerce platform, increasing the number of partners, and opening physical stores, our company has expanded its market coverage and improved its services.
Domestic and international market development: As the brand and products matured, Kairui began considering differentiation strategies in various regions and even entered the international market to seek global growth opportunities.
Continuous technological and service innovation is crucial for maintaining the company's competitiveness.. Kairui will continue to improve business growth by conducting ongoing market research and gathering customer feedback.
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1. Pre-sale service:
1. Product introduction
·We provide detailed product introductions, including specifications, functions, features, etc., to ensure that customers have a clear understanding of our products.
·Provide customers with product samples, pictures and videos so that they can understand the product more intuitive and comprehensive.
2. Quotation and inquiry
·Respond quickly to customer inquiries, provide accurate and clear quotations, and ensure that customers understand every cost.
·Provide personalized quotations and solutions based on customers' specific application needs, budget and space constraints.
3.Technical support
·Our technical team is ready to provide technical support to customers and answer their questions about product performance, installation and use.
4.Solution
·Our team will deeply understand the customer's business needs and goals, and tailor the best solution for the customer based on their specific needs and challenges, combined with our professional knowledge and experience.
2. In-sale service:
1. Order processing
·Process customer orders efficiently, ensure that orders are accurate, and follow up on order progress in a timely manner.
·Timely update customer order status and keep communication open.
2. Logistics arrangements
·Arrange fast and reliable logistics solutions to ensure that products are delivered to customers safely and on time.
·Provide tracking services to let customers know the status of cargo transportation at any time.
3.Customer communication
·Communicate regularly with customers to understand their needs and feedback.
·Promptly handle customer issues and complaints to ensure customer satisfaction.
4. Drawing confirmation
·After order confirmation, we will provide product drawings for customer confirmation. Customers can review and confirm drawings to ensure product specifications are consistent with expectations.
·We are committed to ensuring customer satisfaction and will start production preparations after receiving customer confirmation. If there are any modifications or adjustments required, we will communicate with customers in a timely manner and make adjustments to ensure the quality of the final product and meet customer expectations.
3. Post-sales service:
1. Product warranty
·Provide comprehensive product warranty services. The normal warranty period for all our products is 12 months.
·Provide extended warranty services based on customer needs to protect customer rights.
2.Customer training
·Provide product usage guidance, answer problems encountered by customers during use, and help them better use and maintain products.
· Provide timely technical support and solutions to problems reported by customers.
·Organize training activities regularly to share product usage experience and skills.
3.Customer relationship maintenance
·Regularly visit customers to understand their needs and opinions.
·Continuously improve our services to enhance customer satisfaction and loyalty.
·If customers encounter any problems during use, our after-sales service team will answer and handle them in time.
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Products
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